Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 666 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
2. 2.🔍 Which is the odd one out? (a) greeting with a smile (b) chatting on the phone (c) hiding the prices (d) dirty hands with food
3. 3.True or false: “clean, covered food” is good customer service. (a) True (b) False
4. 4.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
5. 5.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) saying thank you (d) rude replies
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
7. 7.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
8. 8.True or false: “dirty hands with food” is good customer service. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) serving friends first (d) arguing with a buyer
10. 10.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
11. 11.True or false: “greeting with a smile” is good customer service. (a) False (b) True
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
13. 13.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) sorry for a long wait (d) arguing with a buyer
14. 14.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
15. 15.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
16. 16.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) dirty hands with food (d) a clear price board
17. 17.Which of these is good customer service? (a) greeting with a smile (b) rude replies (c) counting change wrongly (d) hiding the prices
18. 18.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) a clear price board (d) dirty hands with food
19. 19.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) ignoring a customer (d) fixing mistakes quickly
20. 20.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) listening to complaints (d) rude replies
21. 21.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
22. 22.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) hiding the prices (d) arguing with a buyer
23. 23.🔍 Which is the odd one out? (a) ignoring a customer (b) a tidy stall table (c) arguing with a buyer (d) hiding the prices
24. 24.Which of these is good customer service? (a) saying thank you (b) chatting on the phone (c) a sticky, messy table (d) serving friends first
25. 25.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) fixing mistakes quickly (d) greeting with a smile
26. 26.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
28. 28.Which of these is poor customer service? (a) listening to complaints (b) chatting on the phone (c) sorry for a long wait (d) greeting with a smile
29. 29.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) serving friends first (d) listening to complaints
32. 32.True or false: “giving correct change” is good customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) fixing mistakes quickly (d) a sticky, messy table
34. 34.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) sorry for a long wait (d) counting change wrongly
35. 35.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
36. 36.Which of these is poor customer service? (a) arguing with a buyer (b) giving correct change (c) saying thank you (d) fixing mistakes quickly
37. 37.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
38. 38.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
40. 40.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) chatting on the phone (d) giving correct change

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