Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 667 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
2. 2.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
3. 3.Which of these is good customer service? (a) rude replies (b) sorry for a long wait (c) chatting on the phone (d) counting change wrongly
4. 4.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) arguing with a buyer (d) a tidy stall table
5. 5.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
6. 6.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) sorry for a long wait (d) clean, covered food
7. 7.True or false: “saying thank you” is poor customer service. (a) False (b) True
8. 8.True or false: “giving correct change” is good customer service. (a) True (b) False
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
10. 10.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
12. 12.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
13. 13.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
14. 14.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) giving correct change (d) serving friends first
15. 15.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
16. 16.Which of these is good customer service? (a) arguing with a buyer (b) a clear price board (c) dirty hands with food (d) rude replies
17. 17.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) listening to complaints (d) ignoring a customer
18. 18.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
19. 19.True or false: “listening to complaints” is poor customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) hiding the prices (d) counting change wrongly
22. 22.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
25. 25.Which of these is poor customer service? (a) a clear price board (b) counting change wrongly (c) clean, covered food (d) sorry for a long wait
26. 26.Which of these is poor customer service? (a) dirty hands with food (b) a tidy stall table (c) sorry for a long wait (d) listening to complaints
27. 27.🔍 Which is the odd one out? (a) sorry for a long wait (b) serving friends first (c) a sticky, messy table (d) counting change wrongly
28. 28.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
29. 29.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) dirty hands with food (d) listening to complaints
30. 30.True or false: “chatting on the phone” is good customer service. (a) True (b) False
31. 31.True or false: “serving friends first” is good customer service. (a) False (b) True
32. 32.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
33. 33.True or false: “hiding the prices” is good customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) clean, covered food (d) ignoring a customer
35. 35.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) chatting on the phone (d) a sticky, messy table
37. 37.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) fixing mistakes quickly (d) sorry for a long wait
38. 38.True or false: “rude replies” is poor customer service. (a) False (b) True
39. 39.True or false: “clean, covered food” is good customer service. (a) True (b) False
40. 40.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) hiding the prices (d) sorry for a long wait

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