Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 668 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
2. 2.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
3. 3.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
4. 4.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) chatting on the phone (d) a tidy stall table
5. 5.Which of these is poor customer service? (a) listening to complaints (b) a sticky, messy table (c) sorry for a long wait (d) giving correct change
6. 6.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
9. 9.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) counting change wrongly (d) ignoring a customer
11. 11.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) a sticky, messy table (d) clean, covered food
12. 12.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
13. 13.Which of these is poor customer service? (a) arguing with a buyer (b) giving correct change (c) saying thank you (d) listening to complaints
14. 14.🔍 Which is the odd one out? (a) dirty hands with food (b) a clear price board (c) clean, covered food (d) fixing mistakes quickly
15. 15.Which of these is good customer service? (a) saying thank you (b) chatting on the phone (c) counting change wrongly (d) hiding the prices
16. 16.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) sorry for a long wait (b) counting change wrongly (c) saying thank you (d) fixing mistakes quickly
18. 18.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
19. 19.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
20. 20.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) giving correct change (d) a sticky, messy table
22. 22.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) hiding the prices (d) sorry for a long wait
23. 23.True or false: “clean, covered food” is good customer service. (a) True (b) False
24. 24.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
25. 25.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) clean, covered food (d) arguing with a buyer
26. 26.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) rude replies (d) chatting on the phone
27. 27.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
28. 28.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) ignoring a customer (d) a clear price board
29. 29.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) a clear price board (d) counting change wrongly
30. 30.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
31. 31.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) greeting with a smile (d) rude replies
33. 33.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
35. 35.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
36. 36.True or false: “ignoring a customer” is good customer service. (a) False (b) True
37. 37.Which of these is good customer service? (a) giving correct change (b) arguing with a buyer (c) dirty hands with food (d) counting change wrongly
38. 38.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
39. 39.True or false: “chatting on the phone” is good customer service. (a) True (b) False
40. 40.True or false: “sorry for a long wait” is good customer service. (a) True (b) False

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