Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 669 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) a sticky, messy table (d) giving correct change
2. 2.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
4. 4.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
5. 5.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) counting change wrongly (d) a tidy stall table
6. 6.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
8. 8.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
10. 10.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
11. 11.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
12. 12.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) giving correct change (d) ignoring a customer
13. 13.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
14. 14.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
15. 15.🔍 Which is the odd one out? (a) dirty hands with food (b) fixing mistakes quickly (c) a tidy stall table (d) a clear price board
16. 16.True or false: “ignoring a customer” is good customer service. (a) True (b) False
17. 17.Which of these is poor customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) listening to complaints (d) a clear price board
18. 18.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
20. 20.Which of these is poor customer service? (a) a sticky, messy table (b) listening to complaints (c) greeting with a smile (d) sorry for a long wait
21. 21.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
22. 22.Which of these is good customer service? (a) hiding the prices (b) sorry for a long wait (c) chatting on the phone (d) counting change wrongly
23. 23.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
24. 24.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
25. 25.True or false: “a tidy stall table” is good customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) chatting on the phone (b) listening to complaints (c) giving correct change (d) greeting with a smile
27. 27.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) a sticky, messy table (d) a clear price board
29. 29.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) serving friends first (d) clean, covered food
30. 30.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) greeting with a smile (d) arguing with a buyer
31. 31.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) listening to complaints (d) rude replies
32. 32.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) saying thank you (d) greeting with a smile
33. 33.Which of these is good customer service? (a) ignoring a customer (b) saying thank you (c) arguing with a buyer (d) chatting on the phone
34. 34.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) ignoring a customer (d) a clear price board
35. 35.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) sorry for a long wait (d) serving friends first
36. 36.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) counting change wrongly (d) listening to complaints
38. 38.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
39. 39.True or false: “listening to complaints” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service

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