Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 670 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
2. 2.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
3. 3.🔍 Which is the odd one out? (a) giving correct change (b) arguing with a buyer (c) ignoring a customer (d) serving friends first
4. 4.Which of these is good customer service? (a) arguing with a buyer (b) clean, covered food (c) chatting on the phone (d) hiding the prices
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
6. 6.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
7. 7.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) dirty hands with food (c) serving friends first (d) chatting on the phone
9. 9.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) ignoring a customer (d) listening to complaints
10. 10.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) chatting on the phone (b) a sticky, messy table (c) sorry for a long wait (d) arguing with a buyer
12. 12.True or false: “serving friends first” is poor customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
14. 14.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
15. 15.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
16. 16.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) hiding the prices (d) giving correct change
17. 17.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
18. 18.True or false: “listening to complaints” is good customer service. (a) True (b) False
19. 19.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
20. 20.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) saying thank you (d) hiding the prices
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) rude replies (c) a clear price board (d) listening to complaints
22. 22.Which of these is poor customer service? (a) a tidy stall table (b) chatting on the phone (c) fixing mistakes quickly (d) saying thank you
23. 23.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
25. 25.Which of these is poor customer service? (a) hiding the prices (b) fixing mistakes quickly (c) giving correct change (d) clean, covered food
26. 26.True or false: “listening to complaints” is poor customer service. (a) True (b) False
27. 27.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) sorry for a long wait (d) dirty hands with food
28. 28.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
29. 29.True or false: “chatting on the phone” is good customer service. (a) True (b) False
30. 30.Which of these is poor customer service? (a) a sticky, messy table (b) greeting with a smile (c) saying thank you (d) giving correct change
31. 31.Which of these is good customer service? (a) ignoring a customer (b) a tidy stall table (c) a sticky, messy table (d) hiding the prices
32. 32.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) ignoring a customer (d) a tidy stall table
33. 33.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
36. 36.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
37. 37.True or false: “dirty hands with food” is good customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) fixing mistakes quickly (d) dirty hands with food
39. 39.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
40. 40.True or false: “sorry for a long wait” is good customer service. (a) False (b) True

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