Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 68 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
2. 2.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) listening to complaints (d) ignoring a customer
3. 3.Which of these is poor customer service? (a) rude replies (b) saying thank you (c) a clear price board (d) listening to complaints
4. 4.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) saying thank you (d) serving friends first
5. 5.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
7. 7.True or false: “a clear price board” is poor customer service. (a) False (b) True
8. 8.Which of these is poor customer service? (a) clean, covered food (b) a sticky, messy table (c) fixing mistakes quickly (d) a clear price board
9. 9.Which of these is poor customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) giving correct change (d) saying thank you
10. 10.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) dirty hands with food (d) giving correct change
11. 11.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) chatting on the phone (d) arguing with a buyer
12. 12.🔍 Which is the odd one out? (a) dirty hands with food (b) serving friends first (c) counting change wrongly (d) giving correct change
13. 13.True or false: “rude replies” is poor customer service. (a) False (b) True
14. 14.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
15. 15.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) a tidy stall table (d) counting change wrongly
16. 16.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
17. 17.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
19. 19.Which of these is good customer service? (a) clean, covered food (b) serving friends first (c) chatting on the phone (d) dirty hands with food
20. 20.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
21. 21.True or false: “dirty hands with food” is good customer service. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) ignoring a customer (d) saying thank you
23. 23.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
25. 25.Which of these is poor customer service? (a) arguing with a buyer (b) listening to complaints (c) a tidy stall table (d) clean, covered food
26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) greeting with a smile (d) a sticky, messy table
27. 27.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
28. 28.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
29. 29.True or false: “a tidy stall table” is good customer service. (a) False (b) True
30. 30.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
32. 32.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
33. 33.Which of these is good customer service? (a) saying thank you (b) dirty hands with food (c) hiding the prices (d) serving friends first
34. 34.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) counting change wrongly (d) greeting with a smile
35. 35.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) chatting on the phone (d) a tidy stall table
36. 36.True or false: “clean, covered food” is poor customer service. (a) True (b) False
37. 37.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
39. 39.True or false: “giving correct change” is good customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) ignoring a customer (d) listening to complaints

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids