Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 671 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
2. 2.True or false: “greeting with a smile” is good customer service. (a) False (b) True
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
4. 4.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
5. 5.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) fixing mistakes quickly (d) dirty hands with food
6. 6.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) ignoring a customer (d) a tidy stall table
7. 7.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
8. 8.Which of these is good customer service? (a) a clear price board (b) a sticky, messy table (c) hiding the prices (d) rude replies
9. 9.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
10. 10.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
11. 11.True or false: “clean, covered food” is good customer service. (a) False (b) True
12. 12.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) saying thank you (d) dirty hands with food
13. 13.🔍 Which is the odd one out? (a) hiding the prices (b) fixing mistakes quickly (c) a clear price board (d) listening to complaints
14. 14.Which of these is poor customer service? (a) arguing with a buyer (b) fixing mistakes quickly (c) a tidy stall table (d) saying thank you
15. 15.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) dirty hands with food (d) serving friends first
16. 16.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) a clear price board (d) dirty hands with food
18. 18.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
19. 19.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
20. 20.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
21. 21.True or false: “saying thank you” is poor customer service. (a) False (b) True
22. 22.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
25. 25.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) sorry for a long wait (d) serving friends first
26. 26.True or false: “giving correct change” is poor customer service. (a) False (b) True
27. 27.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
28. 28.🔍 Which is the odd one out? (a) serving friends first (b) saying thank you (c) a sticky, messy table (d) dirty hands with food
29. 29.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
30. 30.Which of these is good customer service? (a) arguing with a buyer (b) clean, covered food (c) hiding the prices (d) chatting on the phone
31. 31.🔍 Which is the odd one out? (a) a sticky, messy table (b) clean, covered food (c) fixing mistakes quickly (d) giving correct change
32. 32.True or false: “rude replies” is poor customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
35. 35.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) arguing with a buyer (d) dirty hands with food
36. 36.Which of these is poor customer service? (a) dirty hands with food (b) listening to complaints (c) saying thank you (d) a tidy stall table
37. 37.Which of these is poor customer service? (a) greeting with a smile (b) ignoring a customer (c) clean, covered food (d) listening to complaints
38. 38.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
39. 39.🔍 Which is the odd one out? (a) dirty hands with food (b) sorry for a long wait (c) serving friends first (d) chatting on the phone
40. 40.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service

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