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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 672 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
  2. 2.True or false: “clean, covered food” is good customer service. (a) True (b) False
  3. 3.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  4. 4.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) giving correct change (d) listening to complaints
  5. 5.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
  6. 6.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) clean, covered food (d) arguing with a buyer
  7. 7.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  8. 8.True or false: “dirty hands with food” is good customer service. (a) False (b) True
  9. 9.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  10. 10.True or false: “hiding the prices” is poor customer service. (a) True (b) False
  11. 11.Which of these is poor customer service? (a) sorry for a long wait (b) a tidy stall table (c) ignoring a customer (d) clean, covered food
  12. 12.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  13. 13.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  14. 14.Which of these is poor customer service? (a) giving correct change (b) rude replies (c) clean, covered food (d) a tidy stall table
  15. 15.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
  16. 16.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
  17. 17.True or false: “listening to complaints” is poor customer service. (a) False (b) True
  18. 18.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
  19. 19.🔍 Which is the odd one out? (a) greeting with a smile (b) a sticky, messy table (c) hiding the prices (d) ignoring a customer
  20. 20.True or false: “clean, covered food” is poor customer service. (a) False (b) True
  21. 21.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  22. 22.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
  23. 23.True or false: “serving friends first” is good customer service. (a) False (b) True
  24. 24.Which of these is good customer service? (a) rude replies (b) giving correct change (c) arguing with a buyer (d) chatting on the phone
  25. 25.🔍 Which is the odd one out? (a) a tidy stall table (b) serving friends first (c) hiding the prices (d) rude replies
  26. 26.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) ignoring a customer (d) hiding the prices
  27. 27.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  28. 28.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) counting change wrongly (d) saying thank you
  29. 29.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  30. 30.True or false: “hiding the prices” is good customer service. (a) True (b) False
  31. 31.🔍 Which is the odd one out? (a) a sticky, messy table (b) a clear price board (c) counting change wrongly (d) arguing with a buyer
  32. 32.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) counting change wrongly (d) clean, covered food
  33. 33.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  34. 34.True or false: “ignoring a customer” is good customer service. (a) False (b) True
  35. 35.Which of these is good customer service? (a) a tidy stall table (b) counting change wrongly (c) arguing with a buyer (d) ignoring a customer
  36. 36.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  37. 37.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) a tidy stall table (d) a sticky, messy table
  38. 38.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) a clear price board (d) arguing with a buyer
  39. 39.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) arguing with a buyer (d) saying thank you
  40. 40.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service

Answer key

  1. serve them in turn
  2. True
  3. poor service
  4. hiding the prices
  5. buyers come back
  6. arguing with a buyer
  7. poor service
  8. False
  9. good service
  10. True
  11. ignoring a customer
  12. poor service
  13. good service
  14. rude replies
  15. True
  16. say sorry, add sugar
  17. False
  18. False
  19. greeting with a smile
  20. False
  21. good service
  22. False
  23. False
  24. giving correct change
  25. a tidy stall table
  26. fixing mistakes quickly
  27. poor service
  28. saying thank you
  29. False
  30. False
  31. a clear price board
  32. clean, covered food
  33. poor service
  34. False
  35. a tidy stall table
  36. poor service
  37. a sticky, messy table
  38. a clear price board
  39. arguing with a buyer
  40. good service

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