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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 673 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
  2. 2.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  3. 3.True or false: “listening to complaints” is good customer service. (a) True (b) False
  4. 4.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
  5. 5.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  6. 6.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) counting change wrongly (d) rude replies
  7. 7.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) a clear price board (d) serving friends first
  8. 8.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) giving correct change (d) arguing with a buyer
  9. 9.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  10. 10.True or false: “hiding the prices” is good customer service. (a) False (b) True
  11. 11.True or false: “hiding the prices” is poor customer service. (a) True (b) False
  12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
  13. 13.True or false: “ignoring a customer” is good customer service. (a) True (b) False
  14. 14.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) clean, covered food (d) fixing mistakes quickly
  15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
  16. 16.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
  17. 17.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
  18. 18.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  19. 19.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
  20. 20.Which of these is poor customer service? (a) serving friends first (b) listening to complaints (c) sorry for a long wait (d) fixing mistakes quickly
  21. 21.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  22. 22.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  23. 23.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) listening to complaints (d) dirty hands with food
  24. 24.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) hiding the prices (d) a clear price board
  25. 25.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  26. 26.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  27. 27.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
  28. 28.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  29. 29.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
  30. 30.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
  31. 31.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) greeting with a smile (d) a sticky, messy table
  32. 32.Which of these is good customer service? (a) hiding the prices (b) greeting with a smile (c) rude replies (d) counting change wrongly
  33. 33.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
  34. 34.Which of these is good customer service? (a) rude replies (b) giving correct change (c) chatting on the phone (d) hiding the prices
  35. 35.Which of these is poor customer service? (a) greeting with a smile (b) rude replies (c) listening to complaints (d) saying thank you
  36. 36.True or false: “serving friends first” is good customer service. (a) False (b) True
  37. 37.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  38. 38.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
  39. 39.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  40. 40.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) a sticky, messy table (d) a tidy stall table

Answer key

  1. serve them in turn
  2. poor service
  3. True
  4. poor service
  5. good service
  6. fixing mistakes quickly
  7. a clear price board
  8. arguing with a buyer
  9. poor service
  10. False
  11. True
  12. say sorry, add sugar
  13. False
  14. arguing with a buyer
  15. give it back, say sorry
  16. good service
  17. thank them and note it
  18. good service
  19. True
  20. serving friends first
  21. poor service
  22. poor service
  23. listening to complaints
  24. hiding the prices
  25. good service
  26. good service
  27. good service
  28. False
  29. buyers come back
  30. good service
  31. a sticky, messy table
  32. greeting with a smile
  33. True
  34. giving correct change
  35. rude replies
  36. False
  37. good service
  38. False
  39. poor service
  40. a tidy stall table

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