Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 674 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
2. 2.Which of these is poor customer service? (a) a tidy stall table (b) serving friends first (c) a clear price board (d) giving correct change
3. 3.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) arguing with a buyer (d) a tidy stall table
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
5. 5.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
6. 6.True or false: “counting change wrongly” is good customer service. (a) False (b) True
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
8. 8.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) clean, covered food (d) a sticky, messy table
9. 9.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) chatting on the phone (d) a tidy stall table
11. 11.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
12. 12.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
13. 13.True or false: “listening to complaints” is poor customer service. (a) True (b) False
14. 14.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) dirty hands with food (d) saying thank you
15. 15.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
16. 16.Which of these is good customer service? (a) chatting on the phone (b) a clear price board (c) rude replies (d) hiding the prices
17. 17.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) greeting with a smile (d) ignoring a customer
18. 18.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) hiding the prices (d) greeting with a smile
19. 19.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
20. 20.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) dirty hands with food (c) greeting with a smile (d) clean, covered food
21. 21.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) rude replies (d) arguing with a buyer
22. 22.Which of these is good customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) ignoring a customer (d) serving friends first
23. 23.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) counting change wrongly (d) listening to complaints
24. 24.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) counting change wrongly (d) sorry for a long wait
25. 25.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
26. 26.Which of these is good customer service? (a) chatting on the phone (b) giving correct change (c) counting change wrongly (d) serving friends first
27. 27.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) chatting on the phone (d) arguing with a buyer
28. 28.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
29. 29.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) ignoring a customer (d) a tidy stall table
30. 30.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) greeting with a smile (d) giving correct change
31. 31.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
32. 32.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
33. 33.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) clean, covered food (d) rude replies
35. 35.True or false: “serving friends first” is poor customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) sorry for a long wait (d) counting change wrongly
37. 37.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
38. 38.True or false: “chatting on the phone” is good customer service. (a) True (b) False
39. 39.True or false: “clean, covered food” is good customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service

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