Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 675 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
2. 2.Which of these is good customer service? (a) rude replies (b) serving friends first (c) fixing mistakes quickly (d) hiding the prices
3. 3.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) listening to complaints (d) hiding the prices
4. 4.Which of these is poor customer service? (a) dirty hands with food (b) a clear price board (c) sorry for a long wait (d) saying thank you
5. 5.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
6. 6.True or false: “hiding the prices” is poor customer service. (a) False (b) True
7. 7.Which of these is good customer service? (a) chatting on the phone (b) giving correct change (c) rude replies (d) counting change wrongly
8. 8.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
9. 9.True or false: “a clear price board” is good customer service. (a) False (b) True
10. 10.Which of these is good customer service? (a) sorry for a long wait (b) ignoring a customer (c) serving friends first (d) arguing with a buyer
11. 11.🔍 Which is the odd one out? (a) dirty hands with food (b) saying thank you (c) a sticky, messy table (d) ignoring a customer
12. 12.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) rude replies (d) dirty hands with food
15. 15.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) a clear price board (d) counting change wrongly
16. 16.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
17. 17.True or false: “rude replies” is good customer service. (a) True (b) False
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
19. 19.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) dirty hands with food (d) fixing mistakes quickly
20. 20.True or false: “chatting on the phone” is good customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
22. 22.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
23. 23.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) fixing mistakes quickly (d) chatting on the phone
25. 25.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) listening to complaints (d) a tidy stall table
26. 26.True or false: “saying thank you” is poor customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) hiding the prices (d) arguing with a buyer
29. 29.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
30. 30.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) chatting on the phone (d) fixing mistakes quickly
31. 31.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) listening to complaints (d) a sticky, messy table
32. 32.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) rude replies (d) sorry for a long wait
34. 34.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
35. 35.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
36. 36.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
37. 37.True or false: “clean, covered food” is good customer service. (a) False (b) True
38. 38.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) a tidy stall table (d) ignoring a customer
39. 39.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
40. 40.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) listening to complaints (d) serving friends first

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