Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 676 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
2. 2.Which of these is good customer service? (a) a sticky, messy table (b) a tidy stall table (c) rude replies (d) dirty hands with food
3. 3.🔍 Which is the odd one out? (a) hiding the prices (b) a clear price board (c) counting change wrongly (d) chatting on the phone
4. 4.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) counting change wrongly (d) greeting with a smile
5. 5.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
6. 6.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) saying thank you (d) rude replies
7. 7.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) ignoring a customer (d) clean, covered food
9. 9.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) rude replies (d) chatting on the phone
10. 10.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) saying thank you (d) listening to complaints
12. 12.True or false: “a clear price board” is poor customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
14. 14.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
15. 15.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) dirty hands with food (d) giving correct change
16. 16.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
17. 17.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) a tidy stall table (d) counting change wrongly
18. 18.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
20. 20.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) clean, covered food (d) fixing mistakes quickly
21. 21.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
22. 22.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) sorry for a long wait (b) serving friends first (c) dirty hands with food (d) hiding the prices
24. 24.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
25. 25.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) counting change wrongly (d) a clear price board
26. 26.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) chatting on the phone (d) clean, covered food
27. 27.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
28. 28.Which of these is good customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) chatting on the phone (d) rude replies
29. 29.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
30. 30.Which of these is good customer service? (a) arguing with a buyer (b) clean, covered food (c) dirty hands with food (d) ignoring a customer
31. 31.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) arguing with a buyer (d) giving correct change
33. 33.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
35. 35.True or false: “saying thank you” is good customer service. (a) False (b) True
36. 36.True or false: “listening to complaints” is poor customer service. (a) True (b) False
37. 37.True or false: “giving correct change” is poor customer service. (a) True (b) False
38. 38.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
39. 39.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service

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