Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 677 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) sorry for a long wait (d) a sticky, messy table
2. 2.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
4. 4.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
5. 5.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) giving correct change (d) listening to complaints
6. 6.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
7. 7.Which of these is good customer service? (a) a tidy stall table (b) ignoring a customer (c) dirty hands with food (d) rude replies
8. 8.Which of these is good customer service? (a) saying thank you (b) ignoring a customer (c) serving friends first (d) chatting on the phone
9. 9.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
10. 10.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
11. 11.True or false: “serving friends first” is poor customer service. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) a tidy stall table (d) dirty hands with food
13. 13.True or false: “saying thank you” is good customer service. (a) False (b) True
14. 14.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
16. 16.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
17. 17.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
18. 18.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
19. 19.True or false: “saying thank you” is poor customer service. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) giving correct change (d) arguing with a buyer
21. 21.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
23. 23.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) dirty hands with food (d) counting change wrongly
24. 24.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) giving correct change (d) serving friends first
25. 25.True or false: “giving correct change” is good customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
27. 27.Which of these is poor customer service? (a) clean, covered food (b) ignoring a customer (c) a clear price board (d) a tidy stall table
28. 28.True or false: “clean, covered food” is good customer service. (a) False (b) True
29. 29.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) fixing mistakes quickly (d) counting change wrongly
30. 30.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
32. 32.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) counting change wrongly (d) sorry for a long wait
33. 33.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) saying thank you (d) counting change wrongly
34. 34.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
35. 35.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) sorry for a long wait (d) counting change wrongly
36. 36.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
37. 37.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) dirty hands with food (d) giving correct change
38. 38.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) serving friends first (d) rude replies
40. 40.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) saying thank you (d) chatting on the phone

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