Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 678 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
2. 2.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
3. 3.Which of these is good customer service? (a) ignoring a customer (b) a tidy stall table (c) chatting on the phone (d) counting change wrongly
4. 4.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) a tidy stall table (d) sorry for a long wait
6. 6.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) counting change wrongly (d) a clear price board
7. 7.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
8. 8.Which of these is poor customer service? (a) hiding the prices (b) giving correct change (c) saying thank you (d) sorry for a long wait
9. 9.Which of these is good customer service? (a) ignoring a customer (b) greeting with a smile (c) chatting on the phone (d) dirty hands with food
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
11. 11.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
12. 12.True or false: “clean, covered food” is poor customer service. (a) True (b) False
13. 13.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) saying thank you (d) counting change wrongly
14. 14.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) serving friends first (d) arguing with a buyer
16. 16.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
17. 17.🔍 Which is the odd one out? (a) sorry for a long wait (b) chatting on the phone (c) greeting with a smile (d) listening to complaints
18. 18.True or false: “greeting with a smile” is good customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
20. 20.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
21. 21.True or false: “counting change wrongly” is good customer service. (a) True (b) False
22. 22.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) greeting with a smile (d) a sticky, messy table
23. 23.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) a tidy stall table (d) rude replies
24. 24.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) ignoring a customer (d) a clear price board
25. 25.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
26. 26.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
27. 27.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
28. 28.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) rude replies (d) arguing with a buyer
31. 31.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) a sticky, messy table (d) a tidy stall table
32. 32.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
34. 34.True or false: “rude replies” is good customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
37. 37.True or false: “saying thank you” is good customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) sorry for a long wait (d) hiding the prices
39. 39.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
40. 40.True or false: “a sticky, messy table” is good customer service. (a) True (b) False

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