Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 679 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) listening to complaints (d) ignoring a customer
4. 4.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
5. 5.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) ignoring a customer (d) listening to complaints
6. 6.True or false: “listening to complaints” is poor customer service. (a) False (b) True
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
8. 8.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) arguing with a buyer (d) saying thank you
9. 9.True or false: “serving friends first” is good customer service. (a) False (b) True
10. 10.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
11. 11.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) sorry for a long wait (d) giving correct change
12. 12.True or false: “a clear price board” is good customer service. (a) True (b) False
13. 13.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
14. 14.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) fixing mistakes quickly (d) listening to complaints
17. 17.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
18. 18.True or false: “hiding the prices” is good customer service. (a) True (b) False
19. 19.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
22. 22.Which of these is good customer service? (a) clean, covered food (b) ignoring a customer (c) dirty hands with food (d) serving friends first
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
24. 24.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
25. 25.Which of these is good customer service? (a) listening to complaints (b) counting change wrongly (c) a sticky, messy table (d) ignoring a customer
26. 26.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
27. 27.Which of these is poor customer service? (a) a sticky, messy table (b) clean, covered food (c) listening to complaints (d) fixing mistakes quickly
28. 28.True or false: “giving correct change” is good customer service. (a) False (b) True
29. 29.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) chatting on the phone (d) sorry for a long wait
30. 30.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
32. 32.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) a tidy stall table (d) rude replies
33. 33.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) rude replies (d) sorry for a long wait
34. 34.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
35. 35.True or false: “clean, covered food” is poor customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
37. 37.Which of these is poor customer service? (a) chatting on the phone (b) sorry for a long wait (c) saying thank you (d) a tidy stall table
38. 38.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
39. 39.True or false: “giving correct change” is poor customer service. (a) True (b) False
40. 40.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True

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