Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 680 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
2. 2.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
3. 3.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
4. 4.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
5. 5.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
6. 6.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) arguing with a buyer (d) saying thank you
7. 7.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
8. 8.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) listening to complaints (d) chatting on the phone
9. 9.True or false: “chatting on the phone” is good customer service. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) chatting on the phone (d) saying thank you
11. 11.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) sorry for a long wait (c) hiding the prices (d) a clear price board
13. 13.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) arguing with a buyer (d) listening to complaints
14. 14.True or false: “a clear price board” is poor customer service. (a) False (b) True
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
16. 16.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
17. 17.True or false: “listening to complaints” is poor customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) ignoring a customer (d) a clear price board
19. 19.Which of these is good customer service? (a) serving friends first (b) rude replies (c) ignoring a customer (d) giving correct change
20. 20.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) ignoring a customer (d) arguing with a buyer
22. 22.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) ignoring a customer (d) sorry for a long wait
23. 23.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
24. 24.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) fixing mistakes quickly (d) dirty hands with food
25. 25.Which of these is poor customer service? (a) chatting on the phone (b) clean, covered food (c) fixing mistakes quickly (d) greeting with a smile
26. 26.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) fixing mistakes quickly (d) counting change wrongly
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) rude replies (d) fixing mistakes quickly
31. 31.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) serving friends first (d) rude replies
32. 32.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) chatting on the phone (d) counting change wrongly
33. 33.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) hiding the prices (d) a clear price board
34. 34.True or false: “hiding the prices” is good customer service. (a) False (b) True
35. 35.True or false: “clean, covered food” is poor customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
39. 39.True or false: “a tidy stall table” is good customer service. (a) False (b) True
40. 40.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first

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