Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 69 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “rude replies” is good customer service. (a) True (b) False
2. 2.Which of these is good customer service? (a) clean, covered food (b) a sticky, messy table (c) serving friends first (d) counting change wrongly
3. 3.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) dirty hands with food (d) greeting with a smile
4. 4.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) fixing mistakes quickly (d) hiding the prices
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
6. 6.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) clean, covered food (d) a tidy stall table
7. 7.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) rude replies (d) greeting with a smile
8. 8.True or false: “hiding the prices” is good customer service. (a) True (b) False
9. 9.True or false: “clean, covered food” is good customer service. (a) False (b) True
10. 10.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
11. 11.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
12. 12.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) chatting on the phone (d) clean, covered food
13. 13.Which of these is good customer service? (a) listening to complaints (b) arguing with a buyer (c) chatting on the phone (d) serving friends first
14. 14.Which of these is poor customer service? (a) a clear price board (b) arguing with a buyer (c) listening to complaints (d) a tidy stall table
15. 15.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
16. 16.Which of these is good customer service? (a) counting change wrongly (b) saying thank you (c) dirty hands with food (d) hiding the prices
17. 17.True or false: “dirty hands with food” is good customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) a clear price board (d) a sticky, messy table
19. 19.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
20. 20.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
21. 21.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
22. 22.🔍 Which is the odd one out? (a) a tidy stall table (b) ignoring a customer (c) giving correct change (d) greeting with a smile
23. 23.Which of these is good customer service? (a) a tidy stall table (b) chatting on the phone (c) hiding the prices (d) a sticky, messy table
24. 24.True or false: “a clear price board” is good customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) a clear price board (d) fixing mistakes quickly
26. 26.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
28. 28.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
30. 30.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
31. 31.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
32. 32.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
33. 33.True or false: “listening to complaints” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) dirty hands with food (d) listening to complaints
36. 36.🔍 Which is the odd one out? (a) dirty hands with food (b) clean, covered food (c) hiding the prices (d) ignoring a customer
37. 37.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
38. 38.True or false: “giving correct change” is poor customer service. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) giving correct change (d) ignoring a customer
40. 40.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service

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