Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 681 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
2. 2.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
4. 4.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) ignoring a customer (d) sorry for a long wait
5. 5.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) rude replies (d) chatting on the phone
6. 6.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) arguing with a buyer (d) listening to complaints
7. 7.True or false: “serving friends first” is poor customer service. (a) False (b) True
8. 8.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) fixing mistakes quickly (d) rude replies
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
10. 10.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
11. 11.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) hiding the prices (d) sorry for a long wait
12. 12.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) greeting with a smile (d) arguing with a buyer
13. 13.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) clean, covered food (d) arguing with a buyer
14. 14.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) giving correct change (d) counting change wrongly
15. 15.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) chatting on the phone (d) dirty hands with food
16. 16.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
17. 17.Which of these is good customer service? (a) giving correct change (b) a sticky, messy table (c) rude replies (d) arguing with a buyer
18. 18.🔍 Which is the odd one out? (a) greeting with a smile (b) rude replies (c) listening to complaints (d) giving correct change
19. 19.Which of these is good customer service? (a) rude replies (b) serving friends first (c) greeting with a smile (d) counting change wrongly
20. 20.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) clean, covered food (d) dirty hands with food
21. 21.Which of these is poor customer service? (a) a sticky, messy table (b) clean, covered food (c) listening to complaints (d) greeting with a smile
22. 22.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) chatting on the phone (d) saying thank you
23. 23.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) dirty hands with food (d) saying thank you
24. 24.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
25. 25.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) sorry for a long wait (d) dirty hands with food
26. 26.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) saying thank you (d) chatting on the phone
27. 27.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
29. 29.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) ignoring a customer (d) listening to complaints
30. 30.Which of these is good customer service? (a) serving friends first (b) fixing mistakes quickly (c) rude replies (d) a sticky, messy table
31. 31.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
32. 32.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) ignoring a customer (d) rude replies
33. 33.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
35. 35.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
36. 36.True or false: “saying thank you” is good customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) listening to complaints (d) hiding the prices
38. 38.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
39. 39.Which of these is good customer service? (a) arguing with a buyer (b) a clear price board (c) serving friends first (d) ignoring a customer
40. 40.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) arguing with a buyer (d) a tidy stall table

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