Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 682 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
2. 2.True or false: “giving correct change” is good customer service. (a) True (b) False
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
4. 4.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) serving friends first (d) rude replies
6. 6.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) a tidy stall table (d) serving friends first
7. 7.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
8. 8.True or false: “greeting with a smile” is good customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
11. 11.Which of these is poor customer service? (a) hiding the prices (b) clean, covered food (c) listening to complaints (d) a tidy stall table
12. 12.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) rude replies (d) fixing mistakes quickly
13. 13.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) a tidy stall table (d) arguing with a buyer
15. 15.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
16. 16.Which of these is good customer service? (a) a sticky, messy table (b) clean, covered food (c) dirty hands with food (d) counting change wrongly
17. 17.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) a sticky, messy table (d) saying thank you
18. 18.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
19. 19.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) dirty hands with food (d) greeting with a smile
20. 20.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) a sticky, messy table (d) saying thank you
21. 21.True or false: “giving correct change” is poor customer service. (a) False (b) True
22. 22.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) arguing with a buyer (d) giving correct change
23. 23.🔍 Which is the odd one out? (a) dirty hands with food (b) listening to complaints (c) hiding the prices (d) ignoring a customer
24. 24.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
25. 25.Which of these is poor customer service? (a) a tidy stall table (b) counting change wrongly (c) saying thank you (d) a clear price board
26. 26.True or false: “listening to complaints” is poor customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) serving friends first (d) arguing with a buyer
28. 28.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) rude replies (d) saying thank you
31. 31.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) hiding the prices (d) listening to complaints
32. 32.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
33. 33.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
35. 35.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) a tidy stall table (d) ignoring a customer
36. 36.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) fixing mistakes quickly (d) arguing with a buyer
37. 37.True or false: “a clear price board” is poor customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
39. 39.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
40. 40.True or false: “a sticky, messy table” is good customer service. (a) True (b) False

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