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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 683 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.Which of these is poor customer service? (a) listening to complaints (b) counting change wrongly (c) a tidy stall table (d) clean, covered food
  2. 2.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) listening to complaints (d) a sticky, messy table
  3. 3.True or false: “listening to complaints” is poor customer service. (a) False (b) True
  4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
  5. 5.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) counting change wrongly (d) hiding the prices
  6. 6.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
  7. 7.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
  8. 8.True or false: “clean, covered food” is good customer service. (a) True (b) False
  9. 9.Which of these is poor customer service? (a) hiding the prices (b) a tidy stall table (c) saying thank you (d) giving correct change
  10. 10.🔍 Which is the odd one out? (a) a clear price board (b) hiding the prices (c) sorry for a long wait (d) giving correct change
  11. 11.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
  12. 12.Which of these is poor customer service? (a) listening to complaints (b) ignoring a customer (c) fixing mistakes quickly (d) greeting with a smile
  13. 13.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
  14. 14.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
  15. 15.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) greeting with a smile (d) rude replies
  16. 16.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  17. 17.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
  18. 18.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  19. 19.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  20. 20.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) fixing mistakes quickly (d) ignoring a customer
  21. 21.True or false: “ignoring a customer” is good customer service. (a) False (b) True
  22. 22.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) rude replies (d) sorry for a long wait
  23. 23.True or false: “serving friends first” is poor customer service. (a) True (b) False
  24. 24.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  25. 25.True or false: “a tidy stall table” is good customer service. (a) True (b) False
  26. 26.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) a clear price board (d) chatting on the phone
  27. 27.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
  28. 28.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
  29. 29.True or false: “serving friends first” is good customer service. (a) True (b) False
  30. 30.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) greeting with a smile (d) ignoring a customer
  31. 31.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
  32. 32.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  33. 33.True or false: “giving correct change” is good customer service. (a) True (b) False
  34. 34.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  35. 35.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) counting change wrongly (d) a tidy stall table
  36. 36.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  37. 37.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) ignoring a customer (d) rude replies
  38. 38.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
  39. 39.Which of these is poor customer service? (a) listening to complaints (b) dirty hands with food (c) greeting with a smile (d) clean, covered food
  40. 40.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break

Answer key

  1. counting change wrongly
  2. a sticky, messy table
  3. False
  4. give it back, say sorry
  5. giving correct change
  6. True
  7. False
  8. True
  9. hiding the prices
  10. hiding the prices
  11. buyers come back
  12. ignoring a customer
  13. True
  14. poor service
  15. greeting with a smile
  16. False
  17. poor service
  18. good service
  19. poor service
  20. fixing mistakes quickly
  21. False
  22. rude replies
  23. True
  24. good service
  25. True
  26. a clear price board
  27. say sorry, add sugar
  28. True
  29. False
  30. greeting with a smile
  31. True
  32. good service
  33. True
  34. poor service
  35. a tidy stall table
  36. False
  37. saying thank you
  38. True
  39. dirty hands with food
  40. serve them in turn

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