Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 684 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) clean, covered food (b) chatting on the phone (c) a sticky, messy table (d) rude replies
2. 2.Which of these is good customer service? (a) a sticky, messy table (b) greeting with a smile (c) arguing with a buyer (d) counting change wrongly
3. 3.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) giving correct change (d) rude replies
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
7. 7.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) arguing with a buyer (d) sorry for a long wait
8. 8.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
9. 9.True or false: “hiding the prices” is poor customer service. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) giving correct change (d) hiding the prices
11. 11.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) giving correct change (d) dirty hands with food
12. 12.Which of these is poor customer service? (a) ignoring a customer (b) giving correct change (c) listening to complaints (d) greeting with a smile
13. 13.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
14. 14.🔍 Which is the odd one out? (a) serving friends first (b) arguing with a buyer (c) a clear price board (d) chatting on the phone
15. 15.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
16. 16.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
17. 17.True or false: “clean, covered food” is poor customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) fixing mistakes quickly (d) serving friends first
19. 19.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
20. 20.Which of these is poor customer service? (a) arguing with a buyer (b) a tidy stall table (c) saying thank you (d) a clear price board
21. 21.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) a tidy stall table (d) rude replies
22. 22.True or false: “ignoring a customer” is good customer service. (a) False (b) True
23. 23.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) arguing with a buyer (d) sorry for a long wait
24. 24.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) fixing mistakes quickly (d) arguing with a buyer
25. 25.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) clean, covered food (d) ignoring a customer
26. 26.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
27. 27.Which of these is poor customer service? (a) sorry for a long wait (b) chatting on the phone (c) clean, covered food (d) giving correct change
28. 28.True or false: “serving friends first” is poor customer service. (a) False (b) True
29. 29.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) hiding the prices (d) saying thank you
30. 30.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
35. 35.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) a tidy stall table (d) counting change wrongly
36. 36.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
37. 37.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) a clear price board (d) arguing with a buyer
38. 38.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) saying thank you (d) a sticky, messy table
39. 39.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) fixing mistakes quickly (d) clean, covered food
40. 40.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) listening to complaints (d) dirty hands with food

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