Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 685 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “listening to complaints” is poor customer service. (a) True (b) False
2. 2.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
3. 3.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
4. 4.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) clean, covered food (d) counting change wrongly
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
6. 6.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
7. 7.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
8. 8.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) arguing with a buyer (d) a clear price board
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) a clear price board (d) greeting with a smile
10. 10.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) ignoring a customer (d) hiding the prices
11. 11.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
12. 12.True or false: “clean, covered food” is good customer service. (a) True (b) False
13. 13.Which of these is good customer service? (a) sorry for a long wait (b) counting change wrongly (c) hiding the prices (d) serving friends first
14. 14.Which of these is poor customer service? (a) listening to complaints (b) chatting on the phone (c) a clear price board (d) greeting with a smile
15. 15.True or false: “saying thank you” is good customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
17. 17.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
18. 18.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
20. 20.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
22. 22.True or false: “greeting with a smile” is good customer service. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) clean, covered food (b) chatting on the phone (c) a sticky, messy table (d) rude replies
24. 24.True or false: “serving friends first” is poor customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
26. 26.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) clean, covered food (d) a sticky, messy table
27. 27.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) ignoring a customer (d) clean, covered food
28. 28.True or false: “chatting on the phone” is good customer service. (a) False (b) True
29. 29.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
30. 30.True or false: “a clear price board” is good customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
32. 32.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
33. 33.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) serving friends first (d) listening to complaints
34. 34.True or false: “a clear price board” is poor customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) ignoring a customer (d) giving correct change
36. 36.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) greeting with a smile (d) rude replies
37. 37.True or false: “listening to complaints” is good customer service. (a) True (b) False
38. 38.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
39. 39.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) giving correct change (d) a sticky, messy table
40. 40.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) ignoring a customer (d) serving friends first

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