Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 686 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
3. 3.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
4. 4.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) a tidy stall table (d) rude replies
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
6. 6.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
8. 8.Which of these is good customer service? (a) rude replies (b) saying thank you (c) hiding the prices (d) dirty hands with food
9. 9.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) a clear price board (d) arguing with a buyer
10. 10.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
11. 11.Which of these is good customer service? (a) chatting on the phone (b) giving correct change (c) counting change wrongly (d) arguing with a buyer
12. 12.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
13. 13.True or false: “listening to complaints” is good customer service. (a) False (b) True
14. 14.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
15. 15.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
16. 16.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
17. 17.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
18. 18.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
19. 19.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) greeting with a smile (d) counting change wrongly
20. 20.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) arguing with a buyer (d) clean, covered food
21. 21.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) counting change wrongly (d) a tidy stall table
22. 22.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) chatting on the phone (d) greeting with a smile
23. 23.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
24. 24.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) saying thank you (d) dirty hands with food
25. 25.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
28. 28.Which of these is poor customer service? (a) clean, covered food (b) rude replies (c) sorry for a long wait (d) a tidy stall table
29. 29.True or false: “listening to complaints” is poor customer service. (a) True (b) False
30. 30.True or false: “hiding the prices” is poor customer service. (a) False (b) True
31. 31.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
32. 32.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) sorry for a long wait (d) ignoring a customer
34. 34.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) fixing mistakes quickly (d) greeting with a smile
35. 35.Which of these is good customer service? (a) clean, covered food (b) dirty hands with food (c) a sticky, messy table (d) arguing with a buyer
36. 36.True or false: “dirty hands with food” is good customer service. (a) False (b) True
37. 37.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
38. 38.Which of these is poor customer service? (a) saying thank you (b) arguing with a buyer (c) sorry for a long wait (d) a clear price board
39. 39.True or false: “a clear price board” is good customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) counting change wrongly (d) sorry for a long wait

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