Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 687 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
2. 2.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) sorry for a long wait (d) ignoring a customer
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
4. 4.Which of these is poor customer service? (a) a clear price board (b) ignoring a customer (c) clean, covered food (d) fixing mistakes quickly
5. 5.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
7. 7.Which of these is good customer service? (a) giving correct change (b) counting change wrongly (c) a sticky, messy table (d) arguing with a buyer
8. 8.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
9. 9.Which of these is poor customer service? (a) clean, covered food (b) rude replies (c) sorry for a long wait (d) a tidy stall table
10. 10.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
13. 13.True or false: “a clear price board” is poor customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) sorry for a long wait (d) hiding the prices
15. 15.True or false: “a tidy stall table” is good customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) giving correct change (d) listening to complaints
18. 18.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
19. 19.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
20. 20.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) chatting on the phone (d) giving correct change
21. 21.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
22. 22.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
23. 23.True or false: “clean, covered food” is poor customer service. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) ignoring a customer (d) sorry for a long wait
25. 25.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
26. 26.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) chatting on the phone (d) a tidy stall table
28. 28.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) arguing with a buyer (d) fixing mistakes quickly
29. 29.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) hiding the prices (d) listening to complaints
30. 30.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) giving correct change (d) saying thank you
31. 31.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) hiding the prices (d) listening to complaints
32. 32.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) greeting with a smile (d) counting change wrongly
33. 33.Which of these is poor customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) giving correct change (d) listening to complaints
34. 34.True or false: “giving correct change” is poor customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) a clear price board (d) arguing with a buyer
37. 37.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
39. 39.True or false: “dirty hands with food” is good customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service

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