Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 688 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
2. 2.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) rude replies (d) giving correct change
3. 3.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
5. 5.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
6. 6.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
8. 8.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
9. 9.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
10. 10.Which of these is good customer service? (a) fixing mistakes quickly (b) rude replies (c) chatting on the phone (d) ignoring a customer
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
12. 12.True or false: “saying thank you” is good customer service. (a) False (b) True
13. 13.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) rude replies (d) a clear price board
14. 14.True or false: “serving friends first” is good customer service. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) a tidy stall table (d) ignoring a customer
16. 16.True or false: “serving friends first” is poor customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
19. 19.True or false: “saying thank you” is poor customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
21. 21.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
22. 22.True or false: “rude replies” is poor customer service. (a) True (b) False
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
24. 24.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
25. 25.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) a sticky, messy table (d) a clear price board
26. 26.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) arguing with a buyer (d) a clear price board
27. 27.🔍 Which is the odd one out? (a) dirty hands with food (b) a clear price board (c) sorry for a long wait (d) a tidy stall table
28. 28.True or false: “hiding the prices” is good customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) greeting with a smile (d) hiding the prices
30. 30.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) dirty hands with food (d) rude replies
31. 31.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) saying thank you (d) greeting with a smile
32. 32.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
33. 33.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) serving friends first (d) giving correct change
34. 34.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) arguing with a buyer (d) listening to complaints
35. 35.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) greeting with a smile (d) chatting on the phone
36. 36.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) greeting with a smile (d) rude replies
37. 37.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) fixing mistakes quickly (d) ignoring a customer
38. 38.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) sorry for a long wait (c) chatting on the phone (d) giving correct change
40. 40.Which of these is poor customer service? (a) ignoring a customer (b) greeting with a smile (c) a tidy stall table (d) saying thank you

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