Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 689 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) fixing mistakes quickly (d) rude replies
2. 2.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
4. 4.Which of these is good customer service? (a) fixing mistakes quickly (b) hiding the prices (c) arguing with a buyer (d) serving friends first
5. 5.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
8. 8.True or false: “a clear price board” is poor customer service. (a) False (b) True
9. 9.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) sorry for a long wait (d) ignoring a customer
10. 10.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) clean, covered food (d) greeting with a smile
11. 11.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) counting change wrongly (d) greeting with a smile
12. 12.Which of these is poor customer service? (a) a tidy stall table (b) arguing with a buyer (c) a clear price board (d) listening to complaints
13. 13.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) a tidy stall table (d) ignoring a customer
14. 14.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
15. 15.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) hiding the prices (d) a tidy stall table
16. 16.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
17. 17.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) rude replies (d) greeting with a smile
18. 18.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) dirty hands with food (d) fixing mistakes quickly
19. 19.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
20. 20.Which of these is poor customer service? (a) saying thank you (b) serving friends first (c) listening to complaints (d) sorry for a long wait
21. 21.🔍 Which is the odd one out? (a) chatting on the phone (b) giving correct change (c) sorry for a long wait (d) greeting with a smile
22. 22.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
23. 23.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
24. 24.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) clean, covered food (d) ignoring a customer
25. 25.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
27. 27.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) counting change wrongly (d) arguing with a buyer
28. 28.Which of these is good customer service? (a) saying thank you (b) chatting on the phone (c) ignoring a customer (d) counting change wrongly
29. 29.Which of these is poor customer service? (a) greeting with a smile (b) rude replies (c) saying thank you (d) a clear price board
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) listening to complaints (d) greeting with a smile
31. 31.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
32. 32.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
34. 34.True or false: “dirty hands with food” is good customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
36. 36.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) listening to complaints (d) rude replies
37. 37.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
38. 38.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) sorry for a long wait (d) ignoring a customer

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids