Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 690 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
2. 2.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
3. 3.True or false: “counting change wrongly” is good customer service. (a) False (b) True
4. 4.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) ignoring a customer (d) greeting with a smile
5. 5.🔍 Which is the odd one out? (a) a sticky, messy table (b) listening to complaints (c) serving friends first (d) ignoring a customer
6. 6.🔍 Which is the odd one out? (a) sorry for a long wait (b) a sticky, messy table (c) saying thank you (d) giving correct change
7. 7.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
8. 8.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
11. 11.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) hiding the prices (d) fixing mistakes quickly
12. 12.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) rude replies (d) clean, covered food
13. 13.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
14. 14.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
15. 15.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) giving correct change (d) ignoring a customer
16. 16.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) saying thank you (d) listening to complaints
17. 17.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) serving friends first (d) counting change wrongly
18. 18.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) a sticky, messy table (d) clean, covered food
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
21. 21.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
22. 22.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
23. 23.Which of these is poor customer service? (a) chatting on the phone (b) greeting with a smile (c) sorry for a long wait (d) giving correct change
24. 24.Which of these is poor customer service? (a) listening to complaints (b) a sticky, messy table (c) sorry for a long wait (d) clean, covered food
25. 25.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
26. 26.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
27. 27.Which of these is poor customer service? (a) greeting with a smile (b) counting change wrongly (c) listening to complaints (d) clean, covered food
28. 28.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
29. 29.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) a tidy stall table (d) rude replies
30. 30.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) counting change wrongly (d) dirty hands with food
31. 31.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) greeting with a smile (d) ignoring a customer
32. 32.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) fixing mistakes quickly (d) dirty hands with food
33. 33.True or false: “saying thank you” is poor customer service. (a) False (b) True
34. 34.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) a tidy stall table (d) ignoring a customer
35. 35.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) a clear price board (d) hiding the prices
36. 36.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) dirty hands with food (d) listening to complaints
37. 37.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
38. 38.True or false: “hiding the prices” is poor customer service. (a) False (b) True
39. 39.True or false: “serving friends first” is good customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) saying thank you (d) counting change wrongly

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