Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 70 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) giving correct change (d) arguing with a buyer
2. 2.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
3. 3.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
4. 4.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) a clear price board (d) giving correct change
5. 5.🔍 Which is the odd one out? (a) listening to complaints (b) chatting on the phone (c) hiding the prices (d) rude replies
6. 6.Which of these is good customer service? (a) arguing with a buyer (b) fixing mistakes quickly (c) counting change wrongly (d) serving friends first
7. 7.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
8. 8.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
9. 9.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
10. 10.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
12. 12.True or false: “hiding the prices” is good customer service. (a) True (b) False
13. 13.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) serving friends first (d) a clear price board
14. 14.Which of these is poor customer service? (a) listening to complaints (b) counting change wrongly (c) a clear price board (d) giving correct change
15. 15.Which of these is poor customer service? (a) dirty hands with food (b) listening to complaints (c) sorry for a long wait (d) clean, covered food
16. 16.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
17. 17.Which of these is good customer service? (a) a tidy stall table (b) hiding the prices (c) dirty hands with food (d) serving friends first
18. 18.🔍 Which is the odd one out? (a) giving correct change (b) dirty hands with food (c) a tidy stall table (d) a clear price board
19. 19.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
21. 21.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
23. 23.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) rude replies (d) giving correct change
24. 24.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
25. 25.True or false: “saying thank you” is poor customer service. (a) True (b) False
26. 26.True or false: “greeting with a smile” is good customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) dirty hands with food (d) a tidy stall table
31. 31.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
32. 32.Which of these is poor customer service? (a) chatting on the phone (b) a tidy stall table (c) giving correct change (d) fixing mistakes quickly
33. 33.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) arguing with a buyer (d) saying thank you
34. 34.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) saying thank you (d) dirty hands with food
35. 35.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) serving friends first (d) fixing mistakes quickly
36. 36.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) sorry for a long wait (d) arguing with a buyer
37. 37.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) counting change wrongly (d) clean, covered food
38. 38.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) arguing with a buyer (d) giving correct change
40. 40.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service

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