Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 691 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
2. 2.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
3. 3.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
5. 5.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
6. 6.True or false: “listening to complaints” is good customer service. (a) False (b) True
7. 7.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
8. 8.True or false: “giving correct change” is poor customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
10. 10.Which of these is good customer service? (a) a clear price board (b) serving friends first (c) arguing with a buyer (d) dirty hands with food
11. 11.🔍 Which is the odd one out? (a) greeting with a smile (b) chatting on the phone (c) hiding the prices (d) rude replies
12. 12.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) hiding the prices (d) sorry for a long wait
13. 13.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
14. 14.True or false: “a clear price board” is good customer service. (a) True (b) False
15. 15.True or false: “hiding the prices” is poor customer service. (a) False (b) True
16. 16.Which of these is poor customer service? (a) listening to complaints (b) a sticky, messy table (c) a clear price board (d) greeting with a smile
17. 17.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) counting change wrongly (d) dirty hands with food
18. 18.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) a clear price board (d) a sticky, messy table
19. 19.True or false: “a clear price board” is poor customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) arguing with a buyer (d) saying thank you
22. 22.Which of these is good customer service? (a) hiding the prices (b) fixing mistakes quickly (c) chatting on the phone (d) serving friends first
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
24. 24.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
25. 25.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
29. 29.Which of these is poor customer service? (a) serving friends first (b) saying thank you (c) fixing mistakes quickly (d) clean, covered food
30. 30.Which of these is good customer service? (a) listening to complaints (b) hiding the prices (c) counting change wrongly (d) dirty hands with food
31. 31.Which of these is good customer service? (a) rude replies (b) serving friends first (c) giving correct change (d) ignoring a customer
32. 32.🔍 Which is the odd one out? (a) clean, covered food (b) ignoring a customer (c) saying thank you (d) listening to complaints
33. 33.Which of these is good customer service? (a) rude replies (b) sorry for a long wait (c) counting change wrongly (d) serving friends first
34. 34.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
35. 35.True or false: “clean, covered food” is poor customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) listening to complaints (b) rude replies (c) fixing mistakes quickly (d) greeting with a smile
37. 37.True or false: “greeting with a smile” is good customer service. (a) False (b) True
38. 38.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) saying thank you (d) serving friends first
39. 39.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service

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