Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 692 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “chatting on the phone” is good customer service. (a) True (b) False
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
3. 3.🔍 Which is the odd one out? (a) serving friends first (b) chatting on the phone (c) dirty hands with food (d) sorry for a long wait
4. 4.🔍 Which is the odd one out? (a) giving correct change (b) dirty hands with food (c) fixing mistakes quickly (d) clean, covered food
5. 5.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) greeting with a smile (d) ignoring a customer
6. 6.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) fixing mistakes quickly (d) rude replies
7. 7.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) giving correct change (d) hiding the prices
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
9. 9.True or false: “saying thank you” is good customer service. (a) False (b) True
10. 10.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) ignoring a customer (d) saying thank you
11. 11.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) serving friends first (d) clean, covered food
12. 12.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
13. 13.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
14. 14.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
15. 15.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
16. 16.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
17. 17.Which of these is poor customer service? (a) saying thank you (b) counting change wrongly (c) a clear price board (d) listening to complaints
18. 18.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
20. 20.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
21. 21.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) arguing with a buyer (d) ignoring a customer
23. 23.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
24. 24.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
25. 25.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) fixing mistakes quickly (d) hiding the prices
26. 26.True or false: “clean, covered food” is good customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) arguing with a buyer (d) giving correct change
28. 28.Which of these is good customer service? (a) giving correct change (b) hiding the prices (c) chatting on the phone (d) arguing with a buyer
29. 29.True or false: “greeting with a smile” is good customer service. (a) False (b) True
30. 30.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
32. 32.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
33. 33.Which of these is poor customer service? (a) arguing with a buyer (b) greeting with a smile (c) listening to complaints (d) saying thank you
34. 34.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) hiding the prices (d) dirty hands with food
35. 35.Which of these is good customer service? (a) hiding the prices (b) listening to complaints (c) counting change wrongly (d) chatting on the phone
36. 36.Which of these is poor customer service? (a) serving friends first (b) greeting with a smile (c) a clear price board (d) fixing mistakes quickly
37. 37.True or false: “listening to complaints” is good customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) clean, covered food (d) counting change wrongly
39. 39.True or false: “counting change wrongly” is good customer service. (a) True (b) False
40. 40.True or false: “chatting on the phone” is poor customer service. (a) True (b) False

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