Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 693 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) a clear price board (b) serving friends first (c) greeting with a smile (d) listening to complaints
2. 2.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) a tidy stall table (d) clean, covered food
3. 3.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
5. 5.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) dirty hands with food (d) listening to complaints
6. 6.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
7. 7.Which of these is poor customer service? (a) a clear price board (b) counting change wrongly (c) a tidy stall table (d) giving correct change
8. 8.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) greeting with a smile (d) serving friends first
10. 10.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) dirty hands with food (d) a clear price board
11. 11.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
14. 14.True or false: “saying thank you” is good customer service. (a) False (b) True
15. 15.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
16. 16.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) a clear price board (d) dirty hands with food
17. 17.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) saying thank you (d) giving correct change
19. 19.True or false: “a clear price board” is poor customer service. (a) True (b) False
20. 20.Which of these is good customer service? (a) sorry for a long wait (b) dirty hands with food (c) counting change wrongly (d) hiding the prices
21. 21.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
22. 22.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
23. 23.🔍 Which is the odd one out? (a) serving friends first (b) sorry for a long wait (c) rude replies (d) a sticky, messy table
24. 24.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) greeting with a smile (d) counting change wrongly
25. 25.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
26. 26.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) greeting with a smile (d) chatting on the phone
27. 27.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) rude replies (d) counting change wrongly
28. 28.🔍 Which is the odd one out? (a) clean, covered food (b) ignoring a customer (c) a sticky, messy table (d) arguing with a buyer
29. 29.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
30. 30.Which of these is poor customer service? (a) a sticky, messy table (b) listening to complaints (c) sorry for a long wait (d) a clear price board
31. 31.Which of these is good customer service? (a) a sticky, messy table (b) clean, covered food (c) dirty hands with food (d) chatting on the phone
32. 32.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
33. 33.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) rude replies (d) listening to complaints
34. 34.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
35. 35.True or false: “clean, covered food” is good customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) a clear price board (d) dirty hands with food
37. 37.Which of these is good customer service? (a) fixing mistakes quickly (b) hiding the prices (c) arguing with a buyer (d) serving friends first
38. 38.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) dirty hands with food (d) saying thank you
39. 39.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) arguing with a buyer (d) listening to complaints
40. 40.True or false: “rude replies” is poor customer service. (a) False (b) True

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