Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 694 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) ignoring a customer (d) fixing mistakes quickly
2. 2.🔍 Which is the odd one out? (a) a sticky, messy table (b) giving correct change (c) counting change wrongly (d) rude replies
3. 3.Which of these is poor customer service? (a) greeting with a smile (b) rude replies (c) a tidy stall table (d) a clear price board
4. 4.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
5. 5.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
6. 6.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
7. 7.True or false: “a clear price board” is poor customer service. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) sorry for a long wait (d) hiding the prices
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
10. 10.🔍 Which is the odd one out? (a) counting change wrongly (b) a tidy stall table (c) rude replies (d) ignoring a customer
11. 11.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
12. 12.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
13. 13.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
14. 14.True or false: “chatting on the phone” is good customer service. (a) True (b) False
15. 15.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
16. 16.Which of these is good customer service? (a) sorry for a long wait (b) rude replies (c) dirty hands with food (d) hiding the prices
17. 17.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) giving correct change (d) greeting with a smile
18. 18.🔍 Which is the odd one out? (a) counting change wrongly (b) saying thank you (c) listening to complaints (d) fixing mistakes quickly
19. 19.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) clean, covered food (d) dirty hands with food
20. 20.🔍 Which is the odd one out? (a) serving friends first (b) arguing with a buyer (c) chatting on the phone (d) greeting with a smile
21. 21.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) ignoring a customer (d) hiding the prices
22. 22.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) giving correct change (d) rude replies
23. 23.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
24. 24.True or false: “hiding the prices” is good customer service. (a) False (b) True
25. 25.True or false: “listening to complaints” is poor customer service. (a) True (b) False
26. 26.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
27. 27.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
28. 28.Which of these is good customer service? (a) chatting on the phone (b) a clear price board (c) ignoring a customer (d) serving friends first
29. 29.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) saying thank you (d) ignoring a customer
30. 30.True or false: “serving friends first” is poor customer service. (a) True (b) False
31. 31.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) listening to complaints (d) greeting with a smile
33. 33.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) chatting on the phone (b) clean, covered food (c) listening to complaints (d) a tidy stall table
35. 35.True or false: “giving correct change” is good customer service. (a) True (b) False
36. 36.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) chatting on the phone (d) sorry for a long wait
37. 37.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) arguing with a buyer (d) hiding the prices
38. 38.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) a tidy stall table (d) a sticky, messy table
39. 39.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) counting change wrongly (d) giving correct change
40. 40.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service

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