Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 695 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
2. 2.True or false: “a tidy stall table” is good customer service. (a) True (b) False
3. 3.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
4. 4.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
5. 5.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
7. 7.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) sorry for a long wait (d) counting change wrongly
8. 8.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) ignoring a customer (d) a clear price board
9. 9.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) arguing with a buyer (d) a tidy stall table
10. 10.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
13. 13.Which of these is good customer service? (a) rude replies (b) a tidy stall table (c) a sticky, messy table (d) serving friends first
14. 14.Which of these is poor customer service? (a) hiding the prices (b) saying thank you (c) fixing mistakes quickly (d) greeting with a smile
15. 15.Which of these is good customer service? (a) arguing with a buyer (b) giving correct change (c) rude replies (d) ignoring a customer
16. 16.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
17. 17.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) saying thank you (d) hiding the prices
18. 18.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
19. 19.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) rude replies (d) fixing mistakes quickly
20. 20.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
21. 21.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) chatting on the phone (d) greeting with a smile
22. 22.True or false: “serving friends first” is good customer service. (a) False (b) True
23. 23.Which of these is poor customer service? (a) a sticky, messy table (b) listening to complaints (c) clean, covered food (d) fixing mistakes quickly
24. 24.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) rude replies (d) a tidy stall table
25. 25.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) saying thank you (d) sorry for a long wait
26. 26.🔍 Which is the odd one out? (a) listening to complaints (b) rude replies (c) chatting on the phone (d) arguing with a buyer
27. 27.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
28. 28.Which of these is good customer service? (a) clean, covered food (b) dirty hands with food (c) hiding the prices (d) ignoring a customer
29. 29.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
30. 30.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
31. 31.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) a clear price board (d) dirty hands with food
32. 32.🔍 Which is the odd one out? (a) giving correct change (b) dirty hands with food (c) chatting on the phone (d) counting change wrongly
33. 33.🔍 Which is the odd one out? (a) a sticky, messy table (b) giving correct change (c) a clear price board (d) greeting with a smile
34. 34.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) sorry for a long wait (d) a tidy stall table
35. 35.True or false: “a clear price board” is good customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
37. 37.Which of these is poor customer service? (a) counting change wrongly (b) listening to complaints (c) a clear price board (d) a tidy stall table
38. 38.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
39. 39.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids