Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 696 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
2. 2.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
3. 3.True or false: “saying thank you” is poor customer service. (a) False (b) True
4. 4.Which of these is good customer service? (a) dirty hands with food (b) a tidy stall table (c) a sticky, messy table (d) serving friends first
5. 5.Which of these is good customer service? (a) saying thank you (b) chatting on the phone (c) counting change wrongly (d) arguing with a buyer
6. 6.True or false: “serving friends first” is good customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) counting change wrongly (d) greeting with a smile
8. 8.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) sorry for a long wait (d) saying thank you
10. 10.Which of these is good customer service? (a) sorry for a long wait (b) serving friends first (c) chatting on the phone (d) ignoring a customer
11. 11.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) saying thank you (d) rude replies
13. 13.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
14. 14.True or false: “counting change wrongly” is good customer service. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) counting change wrongly (d) a sticky, messy table
16. 16.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
17. 17.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) chatting on the phone (d) ignoring a customer
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) serving friends first (d) hiding the prices
19. 19.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
20. 20.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) giving correct change (d) a sticky, messy table
22. 22.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
23. 23.Which of these is good customer service? (a) rude replies (b) a clear price board (c) dirty hands with food (d) ignoring a customer
24. 24.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
26. 26.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) sorry for a long wait (d) serving friends first
27. 27.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) listening to complaints (d) clean, covered food
28. 28.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) hiding the prices (d) ignoring a customer
29. 29.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) giving correct change (d) ignoring a customer
31. 31.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) serving friends first (d) a tidy stall table
32. 32.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
33. 33.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) counting change wrongly (d) fixing mistakes quickly
34. 34.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) giving correct change (d) hiding the prices
35. 35.True or false: “listening to complaints” is poor customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) giving correct change (d) fixing mistakes quickly
37. 37.🔍 Which is the odd one out? (a) dirty hands with food (b) sorry for a long wait (c) fixing mistakes quickly (d) a tidy stall table
38. 38.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) giving correct change (d) arguing with a buyer
39. 39.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
40. 40.True or false: “clean, covered food” is poor customer service. (a) True (b) False

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