Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 697 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) counting change wrongly (d) fixing mistakes quickly
2. 2.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) saying thank you (d) serving friends first
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
4. 4.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) sorry for a long wait (d) a sticky, messy table
5. 5.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
6. 6.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) fixing mistakes quickly (d) a clear price board
7. 7.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
9. 9.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
10. 10.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
11. 11.True or false: “clean, covered food” is good customer service. (a) True (b) False
12. 12.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
13. 13.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) a sticky, messy table (d) greeting with a smile
14. 14.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) giving correct change (d) arguing with a buyer
15. 15.🔍 Which is the odd one out? (a) listening to complaints (b) counting change wrongly (c) giving correct change (d) fixing mistakes quickly
16. 16.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
17. 17.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) hiding the prices (d) serving friends first
18. 18.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
19. 19.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) clean, covered food (d) arguing with a buyer
22. 22.True or false: “giving correct change” is poor customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) listening to complaints (d) dirty hands with food
24. 24.True or false: “serving friends first” is poor customer service. (a) False (b) True
25. 25.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
26. 26.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
28. 28.Which of these is good customer service? (a) a tidy stall table (b) a sticky, messy table (c) hiding the prices (d) arguing with a buyer
29. 29.True or false: “counting change wrongly” is good customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) chatting on the phone (d) greeting with a smile
31. 31.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
32. 32.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) rude replies (d) greeting with a smile
34. 34.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
35. 35.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) listening to complaints (d) a tidy stall table
37. 37.True or false: “saying thank you” is poor customer service. (a) False (b) True
38. 38.Which of these is good customer service? (a) sorry for a long wait (b) ignoring a customer (c) arguing with a buyer (d) counting change wrongly
39. 39.True or false: “hiding the prices” is good customer service. (a) True (b) False
40. 40.True or false: “dirty hands with food” is good customer service. (a) True (b) False

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