Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 698 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
3. 3.True or false: “listening to complaints” is poor customer service. (a) True (b) False
4. 4.True or false: “hiding the prices” is poor customer service. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) giving correct change (d) hiding the prices
6. 6.True or false: “giving correct change” is poor customer service. (a) True (b) False
7. 7.Which of these is poor customer service? (a) greeting with a smile (b) a sticky, messy table (c) giving correct change (d) saying thank you
8. 8.Which of these is poor customer service? (a) hiding the prices (b) greeting with a smile (c) saying thank you (d) a clear price board
9. 9.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
10. 10.True or false: “hiding the prices” is good customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) greeting with a smile (d) a tidy stall table
12. 12.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
14. 14.True or false: “clean, covered food” is poor customer service. (a) True (b) False
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
16. 16.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) arguing with a buyer (d) listening to complaints
17. 17.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
18. 18.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) a clear price board (d) dirty hands with food
19. 19.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
20. 20.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) rude replies (d) saying thank you
21. 21.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
23. 23.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
24. 24.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) arguing with a buyer (d) sorry for a long wait
25. 25.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
26. 26.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) chatting on the phone (d) clean, covered food
27. 27.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) rude replies (d) chatting on the phone
29. 29.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
32. 32.Which of these is good customer service? (a) greeting with a smile (b) serving friends first (c) dirty hands with food (d) ignoring a customer
33. 33.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) serving friends first (d) a clear price board
34. 34.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
35. 35.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) saying thank you (d) sorry for a long wait
36. 36.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) saying thank you (d) ignoring a customer
37. 37.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) fixing mistakes quickly (d) hiding the prices
39. 39.Which of these is good customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) ignoring a customer (d) serving friends first
40. 40.True or false: “counting change wrongly” is good customer service. (a) True (b) False

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