Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 699 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) serving friends first (d) clean, covered food
2. 2.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) giving correct change (d) listening to complaints
3. 3.True or false: “saying thank you” is poor customer service. (a) False (b) True
4. 4.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) listening to complaints (d) arguing with a buyer
5. 5.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
6. 6.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
7. 7.Which of these is poor customer service? (a) a tidy stall table (b) dirty hands with food (c) sorry for a long wait (d) greeting with a smile
8. 8.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
10. 10.True or false: “a clear price board” is poor customer service. (a) False (b) True
11. 11.Which of these is poor customer service? (a) a tidy stall table (b) a sticky, messy table (c) fixing mistakes quickly (d) giving correct change
12. 12.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
13. 13.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
14. 14.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
16. 16.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) counting change wrongly (d) greeting with a smile
17. 17.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) greeting with a smile (d) dirty hands with food
18. 18.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) clean, covered food (d) giving correct change
19. 19.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
20. 20.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
21. 21.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) counting change wrongly (d) chatting on the phone
22. 22.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) fixing mistakes quickly (d) serving friends first
23. 23.True or false: “a tidy stall table” is good customer service. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) serving friends first (d) listening to complaints
25. 25.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
28. 28.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) rude replies (d) sorry for a long wait
29. 29.Which of these is poor customer service? (a) a tidy stall table (b) a clear price board (c) hiding the prices (d) greeting with a smile
30. 30.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) giving correct change (d) arguing with a buyer
31. 31.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) clean, covered food (d) fixing mistakes quickly
33. 33.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) a clear price board (d) ignoring a customer
34. 34.True or false: “saying thank you” is good customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) counting change wrongly (d) hiding the prices
36. 36.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
37. 37.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
38. 38.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) sorry for a long wait (d) rude replies
39. 39.True or false: “clean, covered food” is poor customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) serving friends first (d) a tidy stall table

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