Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 700 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
2. 2.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
3. 3.True or false: “a tidy stall table” is good customer service. (a) True (b) False
4. 4.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
5. 5.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) fixing mistakes quickly (d) arguing with a buyer
6. 6.🔍 Which is the odd one out? (a) listening to complaints (b) rude replies (c) arguing with a buyer (d) ignoring a customer
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
8. 8.True or false: “hiding the prices” is good customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
10. 10.Which of these is poor customer service? (a) chatting on the phone (b) a tidy stall table (c) saying thank you (d) giving correct change
11. 11.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
12. 12.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) hiding the prices (d) clean, covered food
13. 13.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) saying thank you (d) chatting on the phone
14. 14.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
15. 15.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) a sticky, messy table (d) fixing mistakes quickly
16. 16.Which of these is poor customer service? (a) ignoring a customer (b) a tidy stall table (c) saying thank you (d) giving correct change
17. 17.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
18. 18.Which of these is good customer service? (a) giving correct change (b) arguing with a buyer (c) serving friends first (d) ignoring a customer
19. 19.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
20. 20.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
21. 21.True or false: “greeting with a smile” is good customer service. (a) False (b) True
22. 22.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
23. 23.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
24. 24.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) sorry for a long wait (d) hiding the prices
25. 25.True or false: “listening to complaints” is poor customer service. (a) True (b) False
26. 26.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) hiding the prices (d) sorry for a long wait
27. 27.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) clean, covered food (d) listening to complaints
28. 28.True or false: “saying thank you” is good customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) saying thank you (d) chatting on the phone
30. 30.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) hiding the prices (d) a clear price board
31. 31.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) hiding the prices (d) sorry for a long wait
32. 32.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
33. 33.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
35. 35.True or false: “a clear price board” is good customer service. (a) False (b) True
36. 36.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) a sticky, messy table (d) listening to complaints
37. 37.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
38. 38.True or false: “serving friends first” is poor customer service. (a) True (b) False
39. 39.Which of these is good customer service? (a) greeting with a smile (b) hiding the prices (c) dirty hands with food (d) chatting on the phone
40. 40.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True

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