Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 8 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) counting change wrongly (b) a clear price board (c) dirty hands with food (d) a sticky, messy table
2. 2.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) ignoring a customer (d) greeting with a smile
3. 3.Which of these is poor customer service? (a) serving friends first (b) saying thank you (c) a clear price board (d) fixing mistakes quickly
4. 4.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
5. 5.True or false: “a clear price board” is poor customer service. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) saying thank you (d) fixing mistakes quickly
7. 7.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
10. 10.True or false: “hiding the prices” is good customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
12. 12.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
13. 13.Which of these is good customer service? (a) rude replies (b) fixing mistakes quickly (c) dirty hands with food (d) arguing with a buyer
14. 14.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) a sticky, messy table (d) clean, covered food
16. 16.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) counting change wrongly (d) sorry for a long wait
18. 18.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
19. 19.True or false: “saying thank you” is poor customer service. (a) False (b) True
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
21. 21.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) arguing with a buyer (d) listening to complaints
22. 22.True or false: “giving correct change” is poor customer service. (a) False (b) True
23. 23.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) arguing with a buyer (d) listening to complaints
24. 24.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
25. 25.Which of these is poor customer service? (a) saying thank you (b) a clear price board (c) a tidy stall table (d) ignoring a customer
26. 26.True or false: “listening to complaints” is poor customer service. (a) True (b) False
27. 27.True or false: “a tidy stall table” is good customer service. (a) True (b) False
28. 28.True or false: “greeting with a smile” is good customer service. (a) False (b) True
29. 29.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) counting change wrongly (d) giving correct change
30. 30.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
31. 31.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
32. 32.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
33. 33.Which of these is good customer service? (a) a tidy stall table (b) ignoring a customer (c) serving friends first (d) hiding the prices
34. 34.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) clean, covered food (d) hiding the prices
35. 35.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) arguing with a buyer (d) saying thank you
36. 36.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) counting change wrongly (d) giving correct change
37. 37.True or false: “dirty hands with food” is good customer service. (a) True (b) False
38. 38.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
39. 39.Which of these is poor customer service? (a) listening to complaints (b) rude replies (c) greeting with a smile (d) a clear price board
40. 40.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service

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