Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 71 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) rude replies (d) dirty hands with food
2. 2.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
3. 3.🔍 Which is the odd one out? (a) arguing with a buyer (b) clean, covered food (c) counting change wrongly (d) chatting on the phone
4. 4.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
5. 5.Which of these is poor customer service? (a) clean, covered food (b) rude replies (c) a tidy stall table (d) a clear price board
6. 6.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) listening to complaints (d) saying thank you
7. 7.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) a tidy stall table (d) counting change wrongly
8. 8.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) ignoring a customer (d) sorry for a long wait
9. 9.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
11. 11.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
12. 12.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
14. 14.True or false: “serving friends first” is good customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) greeting with a smile (d) a tidy stall table
16. 16.True or false: “listening to complaints” is poor customer service. (a) False (b) True
17. 17.True or false: “greeting with a smile” is good customer service. (a) True (b) False
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
19. 19.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
20. 20.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
22. 22.Which of these is good customer service? (a) arguing with a buyer (b) listening to complaints (c) a sticky, messy table (d) serving friends first
23. 23.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
24. 24.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) greeting with a smile (d) sorry for a long wait
25. 25.True or false: “a tidy stall table” is good customer service. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) a clear price board (b) hiding the prices (c) giving correct change (d) a tidy stall table
27. 27.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) dirty hands with food (d) a tidy stall table
29. 29.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
30. 30.Which of these is good customer service? (a) greeting with a smile (b) serving friends first (c) dirty hands with food (d) counting change wrongly
31. 31.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) serving friends first (d) listening to complaints
34. 34.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) a sticky, messy table (d) sorry for a long wait
36. 36.Which of these is good customer service? (a) ignoring a customer (b) giving correct change (c) dirty hands with food (d) arguing with a buyer
37. 37.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) fixing mistakes quickly (d) arguing with a buyer
38. 38.True or false: “chatting on the phone” is good customer service. (a) True (b) False
39. 39.True or false: “saying thank you” is good customer service. (a) True (b) False
40. 40.True or false: “saying thank you” is poor customer service. (a) False (b) True

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