Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 701 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) chatting on the phone (d) dirty hands with food
2. 2.True or false: “serving friends first” is good customer service. (a) False (b) True
3. 3.Which of these is good customer service? (a) serving friends first (b) rude replies (c) dirty hands with food (d) giving correct change
4. 4.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) a tidy stall table (d) a sticky, messy table
5. 5.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) serving friends first (d) a clear price board
6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) giving correct change (d) rude replies
7. 7.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
9. 9.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) fixing mistakes quickly (d) serving friends first
10. 10.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
11. 11.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) greeting with a smile (d) arguing with a buyer
12. 12.Which of these is good customer service? (a) a sticky, messy table (b) saying thank you (c) hiding the prices (d) chatting on the phone
13. 13.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
14. 14.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
15. 15.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) chatting on the phone (d) listening to complaints
18. 18.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) hiding the prices (d) clean, covered food
20. 20.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) sorry for a long wait (d) arguing with a buyer
21. 21.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
22. 22.Which of these is poor customer service? (a) greeting with a smile (b) a sticky, messy table (c) saying thank you (d) sorry for a long wait
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
24. 24.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
26. 26.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
27. 27.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
28. 28.True or false: “giving correct change” is poor customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) clean, covered food (d) dirty hands with food
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) a tidy stall table (d) fixing mistakes quickly
31. 31.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
32. 32.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) dirty hands with food (d) chatting on the phone
34. 34.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
35. 35.True or false: “hiding the prices” is poor customer service. (a) True (b) False
36. 36.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
37. 37.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) counting change wrongly (d) listening to complaints
38. 38.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) rude replies (d) sorry for a long wait
39. 39.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
40. 40.True or false: “listening to complaints” is good customer service. (a) True (b) False

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