Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 702 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) serving friends first (d) rude replies
2. 2.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) counting change wrongly (d) greeting with a smile
3. 3.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) sorry for a long wait (d) counting change wrongly
4. 4.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
5. 5.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) greeting with a smile (d) fixing mistakes quickly
9. 9.True or false: “dirty hands with food” is good customer service. (a) False (b) True
10. 10.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) sorry for a long wait (d) arguing with a buyer
11. 11.Which of these is poor customer service? (a) chatting on the phone (b) a clear price board (c) sorry for a long wait (d) greeting with a smile
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
13. 13.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) a tidy stall table (d) ignoring a customer
14. 14.True or false: “saying thank you” is poor customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
16. 16.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
17. 17.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
19. 19.True or false: “rude replies” is poor customer service. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) ignoring a customer (d) a tidy stall table
21. 21.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) a clear price board (d) rude replies
22. 22.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
23. 23.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
24. 24.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) a clear price board (d) a tidy stall table
26. 26.True or false: “clean, covered food” is good customer service. (a) False (b) True
27. 27.Which of these is poor customer service? (a) rude replies (b) saying thank you (c) greeting with a smile (d) a tidy stall table
28. 28.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) fixing mistakes quickly (d) ignoring a customer
29. 29.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) rude replies (d) a tidy stall table
30. 30.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
32. 32.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
33. 33.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
34. 34.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
35. 35.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) chatting on the phone (d) rude replies
36. 36.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) arguing with a buyer (d) greeting with a smile
37. 37.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
39. 39.Which of these is good customer service? (a) clean, covered food (b) dirty hands with food (c) ignoring a customer (d) a sticky, messy table
40. 40.True or false: “hiding the prices” is poor customer service. (a) False (b) True

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