Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 703 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
2. 2.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it does not (d) it is slower
3. 3.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) rude replies (d) listening to complaints
4. 4.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) rude replies (d) sorry for a long wait
5. 5.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) hiding the prices (d) arguing with a buyer
6. 6.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
7. 7.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
8. 8.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
10. 10.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
13. 13.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) ignoring a customer (d) greeting with a smile
15. 15.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
17. 17.True or false: “dirty hands with food” is good customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) counting change wrongly (d) fixing mistakes quickly
19. 19.True or false: “saying thank you” is good customer service. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) hiding the prices (d) listening to complaints
21. 21.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
22. 22.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) a sticky, messy table (d) a clear price board
23. 23.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
24. 24.Which of these is good customer service? (a) saying thank you (b) counting change wrongly (c) dirty hands with food (d) rude replies
25. 25.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) clean, covered food (d) hiding the prices
26. 26.True or false: “ignoring a customer” is good customer service. (a) False (b) True
27. 27.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) counting change wrongly (d) fixing mistakes quickly
28. 28.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
29. 29.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) clean, covered food (d) arguing with a buyer
30. 30.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
31. 31.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) hiding the prices (d) sorry for a long wait
32. 32.Which of these is good customer service? (a) chatting on the phone (b) clean, covered food (c) counting change wrongly (d) hiding the prices
33. 33.Which of these is good customer service? (a) dirty hands with food (b) greeting with a smile (c) counting change wrongly (d) ignoring a customer
34. 34.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
35. 35.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) fixing mistakes quickly (d) arguing with a buyer
36. 36.🔍 Which is the odd one out? (a) a sticky, messy table (b) a tidy stall table (c) clean, covered food (d) a clear price board
37. 37.True or false: “greeting with a smile” is good customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) rude replies (d) giving correct change
39. 39.True or false: “giving correct change” is good customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service

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