Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 704 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) clean, covered food (d) fixing mistakes quickly
2. 2.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
4. 4.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
5. 5.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) chatting on the phone (d) greeting with a smile
7. 7.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
8. 8.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
9. 9.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) fixing mistakes quickly (d) rude replies
10. 10.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) dirty hands with food (d) sorry for a long wait
11. 11.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
13. 13.Which of these is good customer service? (a) sorry for a long wait (b) arguing with a buyer (c) ignoring a customer (d) counting change wrongly
14. 14.Which of these is poor customer service? (a) serving friends first (b) sorry for a long wait (c) a clear price board (d) listening to complaints
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
16. 16.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
18. 18.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) a clear price board (d) ignoring a customer
19. 19.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) counting change wrongly (d) chatting on the phone
20. 20.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) a tidy stall table (d) counting change wrongly
21. 21.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) saying thank you (d) ignoring a customer
22. 22.True or false: “saying thank you” is good customer service. (a) True (b) False
23. 23.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
24. 24.True or false: “serving friends first” is good customer service. (a) False (b) True
25. 25.True or false: “clean, covered food” is poor customer service. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) listening to complaints (d) serving friends first
27. 27.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
28. 28.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) fixing mistakes quickly (d) arguing with a buyer
29. 29.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) hiding the prices (d) arguing with a buyer
30. 30.Which of these is poor customer service? (a) chatting on the phone (b) a tidy stall table (c) fixing mistakes quickly (d) a clear price board
31. 31.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) a tidy stall table (d) chatting on the phone
35. 35.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) listening to complaints (d) counting change wrongly
37. 37.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
40. 40.Which of these is good customer service? (a) ignoring a customer (b) clean, covered food (c) hiding the prices (d) a sticky, messy table

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