Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 705 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
2. 2.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
4. 4.Which of these is poor customer service? (a) a tidy stall table (b) arguing with a buyer (c) sorry for a long wait (d) greeting with a smile
5. 5.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
6. 6.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) hiding the prices (d) a clear price board
7. 7.True or false: “serving friends first” is good customer service. (a) False (b) True
8. 8.Which of these is good customer service? (a) a sticky, messy table (b) a tidy stall table (c) arguing with a buyer (d) ignoring a customer
9. 9.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) hiding the prices (d) dirty hands with food
10. 10.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
11. 11.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) fixing mistakes quickly (d) greeting with a smile
13. 13.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
14. 14.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
15. 15.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) greeting with a smile (d) rude replies
16. 16.True or false: “listening to complaints” is good customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) chatting on the phone (d) ignoring a customer
19. 19.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) fixing mistakes quickly (d) hiding the prices
20. 20.🔍 Which is the odd one out? (a) listening to complaints (b) a sticky, messy table (c) a clear price board (d) greeting with a smile
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
22. 22.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) saying thank you (d) serving friends first
24. 24.🔍 Which is the odd one out? (a) chatting on the phone (b) clean, covered food (c) giving correct change (d) a clear price board
25. 25.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) greeting with a smile (d) giving correct change
27. 27.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
28. 28.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) chatting on the phone (d) a clear price board
29. 29.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) saying thank you (d) counting change wrongly
30. 30.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
31. 31.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
32. 32.True or false: “counting change wrongly” is good customer service. (a) False (b) True
33. 33.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
34. 34.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
35. 35.True or false: “giving correct change” is poor customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) a clear price board (b) hiding the prices (c) a sticky, messy table (d) dirty hands with food
38. 38.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) fixing mistakes quickly (d) greeting with a smile
39. 39.True or false: “greeting with a smile” is good customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service

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