Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 706 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) counting change wrongly (d) giving correct change
2. 2.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) hiding the prices (d) a tidy stall table
3. 3.Which of these is good customer service? (a) listening to complaints (b) hiding the prices (c) dirty hands with food (d) arguing with a buyer
4. 4.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) chatting on the phone (d) a tidy stall table
5. 5.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
6. 6.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) chatting on the phone (d) a sticky, messy table
7. 7.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
8. 8.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
9. 9.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) counting change wrongly (d) clean, covered food
10. 10.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) clean, covered food (d) a sticky, messy table
11. 11.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) arguing with a buyer (d) greeting with a smile
12. 12.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) giving correct change (d) rude replies
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
14. 14.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) serving friends first (d) ignoring a customer
16. 16.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
17. 17.True or false: “a clear price board” is poor customer service. (a) True (b) False
18. 18.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
20. 20.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
21. 21.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) counting change wrongly (d) sorry for a long wait
22. 22.True or false: “saying thank you” is good customer service. (a) False (b) True
23. 23.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
24. 24.Which of these is poor customer service? (a) giving correct change (b) rude replies (c) greeting with a smile (d) clean, covered food
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
26. 26.Which of these is poor customer service? (a) saying thank you (b) a clear price board (c) giving correct change (d) dirty hands with food
27. 27.True or false: “counting change wrongly” is good customer service. (a) True (b) False
28. 28.True or false: “saying thank you” is poor customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
31. 31.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) fixing mistakes quickly (d) chatting on the phone
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) counting change wrongly (d) chatting on the phone
33. 33.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) arguing with a buyer (d) saying thank you
34. 34.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) giving correct change (d) arguing with a buyer
35. 35.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
36. 36.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) serving friends first (d) a tidy stall table
37. 37.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
38. 38.Which of these is good customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) hiding the prices (d) rude replies
39. 39.True or false: “giving correct change” is good customer service. (a) False (b) True
40. 40.Which of these is poor customer service? (a) greeting with a smile (b) ignoring a customer (c) a tidy stall table (d) sorry for a long wait

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