Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 707 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) dirty hands with food (d) clean, covered food
2. 2.Which of these is poor customer service? (a) a tidy stall table (b) counting change wrongly (c) giving correct change (d) greeting with a smile
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
5. 5.🔍 Which is the odd one out? (a) listening to complaints (b) serving friends first (c) arguing with a buyer (d) ignoring a customer
6. 6.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
7. 7.Which of these is poor customer service? (a) sorry for a long wait (b) serving friends first (c) a clear price board (d) a tidy stall table
8. 8.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
9. 9.True or false: “a clear price board” is good customer service. (a) False (b) True
10. 10.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) serving friends first (d) arguing with a buyer
12. 12.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
13. 13.True or false: “saying thank you” is good customer service. (a) True (b) False
14. 14.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
15. 15.Which of these is good customer service? (a) a clear price board (b) serving friends first (c) rude replies (d) arguing with a buyer
16. 16.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) ignoring a customer (d) a sticky, messy table
17. 17.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
18. 18.True or false: “listening to complaints” is good customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) saying thank you (d) a tidy stall table
20. 20.True or false: “clean, covered food” is poor customer service. (a) False (b) True
21. 21.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) ignoring a customer (d) giving correct change
22. 22.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) listening to complaints (d) serving friends first
23. 23.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
24. 24.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) fixing mistakes quickly (d) chatting on the phone
25. 25.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
26. 26.True or false: “greeting with a smile” is good customer service. (a) True (b) False
27. 27.True or false: “hiding the prices” is good customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) a tidy stall table (b) ignoring a customer (c) greeting with a smile (d) saying thank you
29. 29.True or false: “giving correct change” is poor customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
31. 31.True or false: “listening to complaints” is poor customer service. (a) True (b) False
32. 32.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
33. 33.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
34. 34.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) listening to complaints (d) chatting on the phone
35. 35.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) greeting with a smile (d) a sticky, messy table
36. 36.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) hiding the prices (d) clean, covered food
37. 37.Which of these is good customer service? (a) clean, covered food (b) ignoring a customer (c) rude replies (d) chatting on the phone
38. 38.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
39. 39.True or false: “serving friends first” is good customer service. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) a tidy stall table (b) a sticky, messy table (c) counting change wrongly (d) chatting on the phone

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