Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 708 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
2. 2.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
3. 3.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) counting change wrongly (d) listening to complaints
4. 4.True or false: “giving correct change” is poor customer service. (a) True (b) False
5. 5.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it does not (d) it is slower
6. 6.True or false: “serving friends first” is good customer service. (a) True (b) False
7. 7.Which of these is good customer service? (a) rude replies (b) serving friends first (c) a sticky, messy table (d) a clear price board
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
9. 9.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) saying thank you (d) hiding the prices
10. 10.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) hiding the prices (d) a sticky, messy table
11. 11.True or false: “hiding the prices” is poor customer service. (a) False (b) True
12. 12.True or false: “a clear price board” is good customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
14. 14.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) rude replies (d) serving friends first
15. 15.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) ignoring a customer (d) sorry for a long wait
16. 16.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) counting change wrongly (d) sorry for a long wait
18. 18.True or false: “hiding the prices” is good customer service. (a) True (b) False
19. 19.True or false: “saying thank you” is poor customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
22. 22.Which of these is poor customer service? (a) greeting with a smile (b) ignoring a customer (c) giving correct change (d) listening to complaints
23. 23.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) a clear price board (d) a tidy stall table
25. 25.🔍 Which is the odd one out? (a) chatting on the phone (b) a sticky, messy table (c) clean, covered food (d) rude replies
26. 26.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
27. 27.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
28. 28.Which of these is good customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) counting change wrongly (d) dirty hands with food
29. 29.True or false: “saying thank you” is good customer service. (a) True (b) False
30. 30.Which of these is good customer service? (a) a sticky, messy table (b) greeting with a smile (c) rude replies (d) ignoring a customer
31. 31.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
32. 32.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) arguing with a buyer (d) sorry for a long wait
33. 33.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) fixing mistakes quickly (d) chatting on the phone
34. 34.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
35. 35.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) clean, covered food (d) listening to complaints
36. 36.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
37. 37.True or false: “counting change wrongly” is good customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
39. 39.Which of these is good customer service? (a) clean, covered food (b) ignoring a customer (c) arguing with a buyer (d) rude replies
40. 40.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service

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