Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 709 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) a clear price board (b) arguing with a buyer (c) sorry for a long wait (d) giving correct change
2. 2.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) a sticky, messy table (d) giving correct change
3. 3.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) saying thank you (d) dirty hands with food
4. 4.Which of these is poor customer service? (a) hiding the prices (b) greeting with a smile (c) fixing mistakes quickly (d) clean, covered food
5. 5.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) arguing with a buyer (d) greeting with a smile
6. 6.True or false: “greeting with a smile” is good customer service. (a) False (b) True
7. 7.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
8. 8.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
9. 9.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) chatting on the phone (d) saying thank you
10. 10.True or false: “hiding the prices” is poor customer service. (a) True (b) False
11. 11.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
12. 12.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) serving friends first (d) a clear price board
13. 13.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) hiding the prices (d) clean, covered food
14. 14.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
15. 15.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
16. 16.True or false: “hiding the prices” is good customer service. (a) True (b) False
17. 17.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
18. 18.🔍 Which is the odd one out? (a) hiding the prices (b) saying thank you (c) arguing with a buyer (d) rude replies
19. 19.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) dirty hands with food (d) listening to complaints
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) serving friends first (d) greeting with a smile
21. 21.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) hiding the prices (d) fixing mistakes quickly
22. 22.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
24. 24.Which of these is poor customer service? (a) sorry for a long wait (b) rude replies (c) greeting with a smile (d) fixing mistakes quickly
25. 25.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) sorry for a long wait (d) ignoring a customer
26. 26.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
28. 28.Which of these is poor customer service? (a) counting change wrongly (b) greeting with a smile (c) sorry for a long wait (d) giving correct change
29. 29.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
31. 31.True or false: “rude replies” is poor customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) ignoring a customer (d) giving correct change
33. 33.Which of these is good customer service? (a) clean, covered food (b) counting change wrongly (c) a sticky, messy table (d) arguing with a buyer
34. 34.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
35. 35.🔍 Which is the odd one out? (a) rude replies (b) a clear price board (c) a sticky, messy table (d) hiding the prices
36. 36.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
37. 37.True or false: “clean, covered food” is poor customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
39. 39.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
40. 40.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service

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