Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 710 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
2. 2.True or false: “listening to complaints” is poor customer service. (a) True (b) False
3. 3.True or false: “serving friends first” is poor customer service. (a) False (b) True
4. 4.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) arguing with a buyer (d) sorry for a long wait
5. 5.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
6. 6.True or false: “giving correct change” is good customer service. (a) False (b) True
7. 7.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
8. 8.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
9. 9.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) chatting on the phone (d) greeting with a smile
10. 10.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
11. 11.True or false: “rude replies” is poor customer service. (a) True (b) False
12. 12.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) saying thank you (d) rude replies
13. 13.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
14. 14.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
15. 15.🔍 Which is the odd one out? (a) rude replies (b) fixing mistakes quickly (c) dirty hands with food (d) ignoring a customer
16. 16.Which of these is poor customer service? (a) saying thank you (b) a clear price board (c) counting change wrongly (d) fixing mistakes quickly
17. 17.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) serving friends first (d) listening to complaints
18. 18.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) serving friends first (d) counting change wrongly
20. 20.🔍 Which is the odd one out? (a) hiding the prices (b) dirty hands with food (c) counting change wrongly (d) clean, covered food
21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
22. 22.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
23. 23.True or false: “a tidy stall table” is good customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) arguing with a buyer (d) chatting on the phone
25. 25.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) chatting on the phone (d) a clear price board
26. 26.Which of these is poor customer service? (a) listening to complaints (b) ignoring a customer (c) clean, covered food (d) sorry for a long wait
27. 27.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) a tidy stall table (d) a sticky, messy table
28. 28.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
29. 29.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) a clear price board (d) dirty hands with food
30. 30.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) saying thank you (d) counting change wrongly
31. 31.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
32. 32.True or false: “giving correct change” is poor customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
35. 35.True or false: “saying thank you” is good customer service. (a) True (b) False
36. 36.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) counting change wrongly (d) giving correct change
37. 37.True or false: “listening to complaints” is good customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) a sticky, messy table (b) a clear price board (c) listening to complaints (d) greeting with a smile
39. 39.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) a sticky, messy table (d) listening to complaints
40. 40.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids